Aleph Academy
Privacy Policy
Effective October 12, 2026 · Applies to aleph-academy.com and the Aleph SOP Recorder browser extension
In short: Aleph Academy is the private training and operations platform run by Aleph Ventures ("Aleph", "we") for its team and its partner companies. It is invite-only. We use the information in it to run training, support, documents and SOPs for your company. We do not sell personal information and we do not use it for advertising.
Who this covers
People invited to Aleph Academy, whether they are Aleph staff or staff of a partner company, and anyone who emails our support address or uses the Aleph SOP Recorder extension. Your employer, the Aleph partner company you work for, decides to give you access and may see information about your training and activity, as described below.
What we collect
| Category | Examples |
|---|---|
| Account & profile | Name, work email, company, role, department, manager, profile photo (if you add one), sign-in and last-seen times. |
| Personal details (optional) | Phone number, birthday, hobbies and interests, if you (or someone who manages you) add them on your profile. Stored encrypted. Visible to you, everyone at Aleph, the people in your own company, and, if you are a Partner Owner, the other Partner Owners. Nobody else can see them. You can change or clear them any time on My profile. |
| Training activity | Courses and paths assigned or completed, quiz answers, certificates, time spent per course and step, time spent studying flash cards, searches and pages opened, acknowledgements of policies and SOPs. |
| Questions to the assistant ("Ask") | The question and the answer shown. Kept for 2 hours so a conversation can be handed to a person if you ask for help, then deleted unless it became a support ticket. |
| Messages to your manager | Questions you send your manager in the Academy and their replies, visible only to the two of you. The person you message may get an email or phone notification with a short preview. |
| Support tickets | What you send us through the Get help page, the chat bubble or [email protected]: messages and attachments you send, plus our replies and internal notes. |
| Voice practice | If you use a spoken roleplay, your speech is sent to Cloudflare for transcription and to Google for feedback on your delivery. We keep the transcript and score. Recordings from voice practice are not stored. The exception is a certification recording, where the video is stored (see "Certification recordings"). |
| Certification recordings | If you record a simulated estimate for a certification, the video (camera and microphone) is stored privately. Only you and the people who review it can watch it: your coach, your managers, your company's admins, and Aleph's executives and admins. Your speech is sent to Cloudflare for transcription. We keep the transcript, the AI and coach scores and your coach's notes as part of your training record. The video is deleted 90 days after it's reviewed (180 days if it's never reviewed), or right away if you withdraw it. |
| Documents & e-signatures | Agreements you create or sign, typed signature name, time signed, and the related audit trail. |
| Company files & SOPs | Files your company uploads, and SOPs including their step screenshots and text. |
| Coaching scores | If your company uses Aleph's AI sales or canvass coach, the section scores and notes it sends us. These are visible to your coach and managers, not to you in the Academy. |
| Security training | Results of practice phishing emails (opened, clicked, reported) and emails you report as suspicious. |
| Devices & notifications | If you turn on phone or browser notifications: the push subscription for that device, and whether notifications are still allowed there and whether it runs as the installed app (checked when you open the Academy), so messages reach you by notification or, if not, by email. Sign-in devices: for each device you are signed in on, the device type, browser, approximate location (city and country) and when it was last active are visible to you (My profile → Your devices) and to your company's admins and Aleph's admins, who can sign a device out; you are told when someone else does, and each sign-out is recorded. IP addresses are not shown to anyone in the Academy. Basic technical data such as browser type and IP address is processed by our hosting provider to deliver and protect the service. Page speed: for some visits the Academy records how fast pages loaded and responded (timings only, the kind of page such as “a course”, and whether it was a phone or computer) so we can keep it fast; these measurements carry no name, email or page content and are deleted after 30 days. |
The Aleph SOP Recorder extension
The extension helps you create step-by-step SOPs.
- What it captures, only while you are recording: a screenshot of the visible browser tab when you click, where you clicked, and a short label for what you clicked (such as a button's text).
- What it never captures: anything you type, and any click on a password, card-number or one-time-code field. It does not read your browsing history, cookies or other tabs.
- Where it goes: nothing leaves your browser until you press Send to Academy. It is then sent only to aleph-academy.com as a draft SOP that only you and the people allowed to review it can see. Recordings that are not sent are held in memory and discarded when Chrome closes.
- Permissions: access to all sites is requested when you press Start, so it can take screenshots, and removed when you press Stop.
- Your controls: you can blur or delete any step before publishing. Blurring is permanent, and the unblurred image is deleted.
How we use information
- To run the Academy: assign and track training, issue certificates, show progress to you and your managers, answer questions, and send reminders.
- To provide support: route and answer tickets, measure response times, and ask how we did.
- To create and manage documents, agreements, company files and SOPs.
- To keep the service secure: sign-in, access control, abuse prevention, security training and email filtering.
- To improve training content. For example, we look at which quiz questions people miss.
Some features use AI to draft or classify text: answering training questions, suggesting support replies, sorting tickets, summarising and prioritising support tickets, wording SOP steps, grading practice conversations, transcribing and reviewing certification recordings, and filtering suspicious email. AI output is reviewed or can be overridden by people. Your information is not used to train third-party AI models.
Who can see it
- You can see your own profile, training, tickets and documents.
- Your company's managers and admins can see training progress and activity for the people they manage, and their company's files, documents and SOPs.
- Aleph staff who support your company, such as support agents, trainers and administrators, can see what their role requires.
- Access is limited by company, department and role. People at other partner companies cannot see your company's information.
Service providers
We use these companies to run the Academy. They process information on our behalf and only for that purpose.
| Provider | Used for |
|---|---|
| Cloudflare | Hosting, database, file storage, email routing, the realtime connection, and AI models for Ask, support and SOP wording, speech transcription, and AI review of certification recordings. |
| Clerk | Sign-in and invitations. |
| Resend | Sending email (invites, reminders, support replies). |
| Google sign-in, email security features in Gmail (such as the report-phishing button and spam and phishing filtering), and the speech features for listening to lessons and voice practice. | |
| Anthropic | AI models used for some email security features. |
| GitHub | Code hosting and automated maintenance tasks. |
| Apple, Google, Mozilla push services | Delivering notifications to devices where you turned them on. The content is encrypted to your device. |
We may also disclose information if required by law, or to protect the security of the service and our users.
How long we keep it
- Ask questions: 2 hours, unless they became a support ticket.
- Certification videos: deleted 90 days after a coach reviews them, 180 days after recording if never reviewed, or when you withdraw them. The transcript and scores are kept with your training records.
- Reported suspicious emails: the message body is deleted 90 days after review, or 180 days after arrival if never reviewed.
- Training records, certificates, messages to your manager, tickets and SOPs: kept while your company uses Aleph Academy, because they are business records. If your access is removed, your training history is kept for your company's records.
- Deleted support tickets: kept for 30 days so they can be restored, then permanently deleted.
- Signed agreements and their audit trail: kept for at least 7 years, in a locked archive that can't be deleted or changed during that time.
- Backups: encrypted and kept for a limited period, then deleted.
- Your company can ask us to delete its information when it stops using the Academy, except where we must keep it by law or for signed agreements.
Security
All traffic is encrypted (HTTPS). Files are stored privately and served only to people allowed to see them, access is checked on every request, and uploaded files are checked before they are stored. No system is perfectly secure, so if you think something is wrong, contact us straight away.
Your choices and rights
- You can update your profile photo and notification settings in the Academy.
- You can ask us for a copy of your information, to correct it, or to delete it. Because the Academy is provided through your employer, some requests go through your company. We will tell you if so.
- To make a request, email [email protected] or open a ticket from Get help.
Children
Aleph Academy is for working adults and is not directed to children.
Changes
We will update this page when our practices change and change the effective date above. For significant changes we will also notify users in the Academy.
Contact
Aleph Ventures
3515 48th Ave, Brooklyn Center, MN
[email protected]